Kicker – A mass mailing glitch


NICK EICHER, HOST: When Dan Cain of Cleveland, Ohio found out he had mail waiting for him at the Twinsburg Post Office, he was a bit surprised. But for reasons that will be clear in a moment—the mail in question would not fit in his mailbox at home.

In fact, when he showed up at the post office, the clerk told him to pull around to the back door so they could load it into his car!

And what was it?

Well. Just letters. Not a big box, not a shipping container, letters—except more than 50,000 copies of the same thing! 

It took 80 plastic bins, each containing 700 letters—all of them concerning his student loan. Cain said he later learned a glitch in the company’s computers generated this pile of paper that really brings new meaning to the term mass mailing.

AUDIO: We were like are you kidding me?! Who makes that kind of mistake?!

Um, upper left-hand corner, have a gander at the return address. The College Avenue Student Loan Company. The audio from TV station WOIO.

AUDIO: I may start a fire, bonfire, and burn it all! [Laughs]

Yeah, feel the bern, so to speak.

Oh, and to top it off, every single letter, all 50,000-plus, were wrong. The statements had the incorrect interest rate. So the company has to re-send it—let’s hope just once.

It’s The World and Everything in It.


(Photo/Alex Edelman, Getty)

WORLD Radio transcripts are created on a rush deadline. This text may not be in its final form and may be updated or revised in the future. Accuracy and availability may vary. The authoritative record of WORLD Radio programming is the audio record.

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